Contact Electric Customer Service
Contact Florida Public Utilities electric Customer Service for questions about your FPU account or related programs, help understanding your electric bill, and other inquires related to electric Customer Service.
Toll Free Customer Service:
Customer Service Call Center Hours:
Monday – Friday, 7am to 7pm EST
(For Walk-In Customer Service hours, please see “Walk-In Locations” listed below.)
Please Note: Customers are required to bring their bill/invoice to make a walk-in payment.
Northeast Florida Division Customers
780 Amelia Island Parkway
Fernandina Beach, FL 32034
Hours: Monday-Friday, 10am to 5pm EST
Northwest Florida Division Customers
2825 Penn Avenue
Marianna, FL 32448
Hours: Monday-Friday, 9am to 5pm CST