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Electric Frequently Asked Questions

Electric FAQs

Find answers to our most frequently asked questions related to FPU electric service and get the scoop on electric safety, available rebates, and other related topics.

What Is Power Theft?

‘Power Theft’ is the tampering of electric service connections and/or meters with the intent to avoid paying for electricity. Attempting to steal power is a dangerous and illegal act that can result in everything from fire to bodily injury to legal ramifications.

What Should I Do If I Suspect Someone Of Power Theft?

If you suspect someone of tampering with electricity, leave the area immediately and call 800.427.7712 to report the incident. Calls can be made anonymously and FPU urges against confronting the individual directly.

Why Is It Important To ‘Call 811’ Before I Dig?

Even the shallowest digging can hit underground utilities buried in your yard.

Not only is it important to call 811 before you dig so an FPU Representative can mark the location of any utility lines, but it’s also the law. Failing to do so can result in everything from neighborhood power outages to bodily injury to legal ramifications.

How Do I Know If Electric Service Is Available?

Call FPU at 800.427.7712 to see if electric service is available for your home or business.

Does FPU Offer Any Rebates Or Incentives To Customers?   

FPU offers electric customers a variety of rebates and incentives to offset the initial cost of including energy-efficiency upgrades, including residential HVAC rebates, and various commercial rebates for business.

How Do I Redeem My Rebate(s)?

You can submit your rebate claim online or through the mail. To claim an online rebate, simply visit our Online Rebate Center. Here you can find everything you need, step-by-step, to complete the online application. To claim a mail-in rebate, find a list of what you need on our Redeeming Your Rebate webpage. In addition, this page also lets you track the status of your mail-in rebate.

Please note: You must file for your appliance/equipment rebates within 1 year from your purchase date[s]. Rebate offer expires at end of 12-month period.

How Can I Reduce My Energy Costs?

FPU offers many resources designed to help customers conserve electricity and reduce their monthly energy bills, including Free Home Energy Check-Ups, Free Online Energy Checkups and Commercial Energy Consultations, as well as energy-efficiency rebates, energy-saving tips and more.

Does FPU Offer Any Value-Added Services For Customers?

Florida Public Utilities offers a variety of value-added services for electric customers, including Budget Billing, Time-of-Use (T.O.U.) and more.