Report A Regular Power Outage
To report an outage or see the status of any outages in your area, please click the “Report an Electric Outage” button. You may also call 800.427.7712 to report an outage or if you have any other type of electricity related emergency. Or, call 911 if needed.
Power Outage During Severe Weather
Phone lines are open during storm situations, but please try to keep them free for emergency calls during the initial hours of a storm. The best time to call is after the storm has passed.
How FPU Restores Power After a Storm
FPU crews are specially trained technicians whose job is to get your power restored quickly. After a storm, FPU assesses the damage. Then our crews restore electricity to the community so that the most critical services are restored first. Examples of high-priority objectives include:
- Damaged power lines directly linked to our electric substations, which must be fixed before all other services can be restored
- Organizations that provide essential services to the community, such as:
o Hospitals, fire stations and police stations
o TV and radio stations responsible for emergency communications
o Emergency assistance services, such as the Red Cross
o Designated sewage and water utilities
o Airports, electronically operated bridges and rapid transit systems
If someone at your home is reliant upon medical equipment that requires power immediately, it’s advised to go to the nearest medical facility if you fear your medical equipment lacks adequate backup.
Our experienced team of professionals will be working around the clock to restore your service as quickly and safely as possible. We appreciate your patience.