Reporting An Outage
We’ve set up a system to make it easy for you to report a power outage and communicate with us when an outage occurs.
Call our Marianna office at 850.526.6800 (Jackson County customers) or 850.674.4748 (Liberty and Calhoun County customers) to report a power outage or downed power line. You will receive updates on your efforts to restore service from the local media sources, which will help you make the best decisions for you and your family. Marianna’s phone lines are open during storm situations, but please try to keep them free for emergency calls during the initial hours of a storm. The best time to call is after the storm has passed.
Fernandina Beach Office
In Fernandina beach, our operations are located on a barrier island that is evacuated in the event of a hurricane. Therefore, calls will not be received until after the storm. After the storm has passed, call us immediately at 904.261.3663 to report a power outage or downed power lines. In the aftermath of a major storm, we will also provide service restoration updates to local radio, TV and newspapers to keep you informed of our progress.
You can also report an outage by calling us toll-free at 800.427.7712.
How FPU Restores Power After a Storm
FPU crews are specially trained technicians whose job is to get your power restored quickly. After a storm, FPU assesses the damage. Then our crews restore electricity to the community so that the most critical services are restored first. Examples of high-priority objectives include:
- Damaged power lines directly linked to our electric substations, which must be fixed before all other services can be restored.
- Organizations that provide essential services to the community, such as:
- Hospitals, fire stations and police stations
- TV and radio stations responsible for emergency communications
- Emergency assistance services, such as the Red Cross
- Designated sewage and water utilities
- Airports, electronically operated bridges and rapid transit systems
Our experienced team of professionals will be working around the clock to restore your service as quickly and safely as possible. We appreciate your patience.
Always remember, safety first! Make sure to follow safety protocols when using your electric generator:
- Never use your generator in an enclosed or partially enclosed space, as generators can rapidly produce high levels of carbon monoxide
- Remember that you can’t smell or see carbon monoxide—and if you start to feel sick, dizzy or weak while using a generator, get fresh air right away
- If you experience serious or persistent symptoms while indoors (or otherwise suspect the risk of carbon monoxide poisoning), get medical attention immediately and have someone alert the fire department
- Never try to power your home’s wiring by plugging your generator into a wall outlet, also known as “back feeding”
- If you must connect your generator to your home’s wiring in order to power appliances, have a qualified electrician install the appropriate equipment in accordance with local electrical codes
- Keep your generator dry and protected from rain and wet conditions
- Minimize moisture by operating your generator on a dry surface under an open, canopy-like structure, and make sure your hands are dry before touching it
- Plug appliances directly into your generator, if possible
- If you have to use an extension cord, make sure it’s:
- Free of cuts and tears
- Containing a plug that has all three prongs
- Rated in watts or amps equal to (or greater than) the sum of the connected appliance load
- Carefully read and follow the manufacturer’s instructions to ensure your generator won’t be overwhelmed by startup power needs or the total running load of the appliances/equipment
- If you plan to hook up major household appliances, like cooking ranges and clothes dryers, be sure your generator is rated for both 240-volt and 120-volt loads
- Make sure any electrical devices are turned off before you connect them to your generator or generator-powered circuit
- Once your generator is running, switch electrical devices on one-by-one, and turn them off again before switching back to your utility service
- Inspect and maintain your generator regularly
- To help ensure your generator will be ready when you need it, keep fresh gas in its tank and run it periodically