Natural Gas – Ways to Pay
You now have more options to pay your Florida Public Utilities bill. It’s fast, easy and convenient!
Please be aware of unaffiliated bill pay websites that may represent themselves as Florida Public Utilities. Submitting your payment using an unaffiliated payment service may result in late fees, unnecessary charges and possible service interruption. Read more about the latest scams targeting energy consumers at fpuc.com/scamalert.
One-Time Payment
Submit one-time payments with your debit or credit card, with a reduced fee.
Convenient
Enjoy 24/7 access to pay your bill via phone, online or any mobile device.
Easier to Use
Easier-to-use online and phone payment systems.
Real Time Information
Receive immediate payment confirmations and see your updated balance as soon as 24 hours.
Closer to You
Use Cash to pay your bill at one of our approved retail vendors at no cost.
Autopay
Set up monthly payments to automatically be deducted from your checking or savings account with no fee.
Easily View Billing & Payment History
View your billing history and compare monthly usage anytime, anywhere.
Never Miss a Payment
Set up email or text notifications for viewing bills, payment reminders, confirmations, etc.
Environmentally Friendly
Eliminate paper clutter and waste; no need to keep paper files of your bill; we’ll keep your past bills online.
| Payment Options Comparison Chart | EZ-PAY One-time payments | EZ-BILLING Online bill management |
|---|---|---|
| Processing fee | LOW FEE | FREE |
| Option for paperless billing |  |
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| Pay with checking or savings account | |
|
| Pay by text or email | |
|
| View billing & payment history | |
|
| Text & email notifications/reminders | |
|
| Option for Auto-pay or One-time payment | |
|
| View current balance | |
|
| Digital Wallet – store your payment information | |
|
| One profile can manage multiple accounts | |
|
| View current bill | |
|
| Pay with debit or credit card | |
|
| Enrollment not required | |
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| Barcode to pay with cash at authorized retail vendors | |
|
EZ-PAY Frequently Asked Questions
One-time paymentsYou can submit your payment online using any mobile device, by phone, or at any of our authorized retail payment locations.
Yes, in order to view your bill online, you must be enrolled in EZ-PAY or EZ-BILLING. You do not need to make an online payment in order to view your bill.
No, you do not need to provide bank information to view your bill. You will need to enroll in EZ-PAY.
Your name, email address, phone number and a password.
Yes. You will be able to make an online payment and skip the registration process by selecting the Make a One-Time Payment option. Once your payment is in the cart, click on Go to Checkout and select Continue as Guest.
There will be a $2.25 (per $750) processing fee charged by the vendor. This processing fee is reduced from our previous vendor fee of $2.95 (per $500) to our new vendor fee of $2.25.
Each transaction must not exceed $750. If the amount is over $750, you will need to submit multiple payments. If you attempt to make a payment over $750, you will receive a message that says your payment is invalid.
We have a network of authorized payment locations that may be convenient for you. Please visit the EZ-PAY site and select the Cash option. Next, enter your zip code to find an authorized retailer’s location nearest you. A payment slip will be generated with a special bar code. Present this barcode, via mobile or printed slip, to the retailer to scan. You will receive an email or text confirmation of your payment.
There is no fee to pay with cash at our expanded network of authorized payment retailers.
No, you will not need a copy of your bill. You can submit your payment by showing the barcode from your bill via mobile or printed slip. The bar code is tied to your account number so you will be able to use the same bar code each time. To access your bar code, please visit the EZ-PAY site and select the Cash option. Next, enter your zip code to find an authorized retailer’s location nearest you. A payment slip will be generated with a special bar code. Present this barcode, via mobile or printed slip, to the retailer to scan. You will receive an email or text confirmation of your payment.
No, you will be able to make on-demand payments via credit card, PIN-less debit, or checking account 24/7 without registration for a small fee.
Yes, balance information will be available to you on the automated phone system.
You can still dial 1-800-427-7712 and follow the prompts or you can pay directly by calling 1-877-337-3145.
Payments made by 8 PM will typically post to your account the next business day. Payments made after 8 PM may take up to 2 business days to post.
When entering the account number via the automated phone system, the entire number and dashes will need to be entered using the star button ‘*’ to represent the dashes (-) in the number.
For example: if the account number is 011111-0, it should be keyed in as 011111*0.
After making a payment, you will receive a confirmation number.
EZ-BILLING Frequently Asked Questions
Online bill managementYou can submit your payment online using a computer, mobile device, by phone, or by text.
Yes, in order to view your bill online, you must be enrolled in EZ-PAY or EZ-BILLING. You do not need to make an online payment in order to view your bill.
No. After signing up, you can view your bill without providing banking information.
No, If you opt to pay your bill for free, using your checking or savings account, you will need to enroll in EZ-Billing to make a one-time online payment.
No, there is no fee for making an online payment through EZ-BILLING. By using your checking or savings account information – there is no fee. It’s free.
Yes, once you have created a profile, your balance information will be available to you on your My Account page.
Yes. When entering the account number, the entire number and dashes will need to be entered.
Payments made by 8 PM will typically post to your account the next business day. Payments made after 8 PM may take up to 2 business days to post.
