Newberry Updates

Click below to read our letter to Newberry customers regarding their monthly bills.

Newberry Town Hall

We are planning to host a Newberry Town Hall in January of 2025, where members of our Operations and Customer Care teams will be available to assist with any inquiry you may have.

More information about this event to come.

FAQ’s

If you have a payment due date approaching, you can either:

  • Pay the amount due, which will be factored into your next bill, or
  • Elect to wait until your next bill is issued with any account updates.
    (Keep in mind that if you elect to wait to make your payment, your total amount due will be for two months of service, as opposed to one month of service.)

We have credited all late fees that may have been assessed since October of 2024 and have paused all late fees and disconnections until March 31, 2025 to allow customers time to settle their bill and resolve any outstanding questions.

Please call our Customer Care team at 800.427.7712, Monday – Friday 7 a.m. to 7 p.m. EST.