We are actively monitoring and preparing for the coronavirus that is impacting our service territory and are committed to keeping our customers informed during this ongoing situation.
We are suspending service disconnections and waiving new late payment fees through at least May 1. However, customers are encouraged to make payments as scheduled to avoid excessively large bills in June. If you need assistance with paying your bill, please contact us for available payment options.
Social-service organizations located throughout our service territory are ready to assist those in need. For more information on some of the energy-assistance programs offered throughout FPU’s service areas — including agency names and phone numbers for your city or county — contact our Customer Care Team.
What To Do When You Can’t Pay Your Bill
If for any reason you cannot pay your energy bill on time, contact our Customer Care Team immediately to avoid allowing the bill to become delinquent. FPU may be able to arrange special payment schedules for customers who need time to pay the entire bill. But remember, we can only help you if you let us know that you need help.
Contact Our Customer Care Team
Natural Gas / Electric Customers, please call 800.427.7712.
Propane Customers, click here to find your local propane service contact information.
FPU will interrupt service if bills are not paid on time — but only as a last resort! If we do not hear from you prior to the bill becoming delinquent, an FPU Representative will process a service interruption. If service is disconnected due to late payment, we will require payment of past due amounts and/or deposit modifications may need to be paid before service is reconnected. Remember, our goal is to continue providing service to you, our valued customer. Therefore, we strive to be flexible and treat each customer’s case individually while taking into consideration such factors as weather, death or illness in the family, age, and disability.