Contact Us
For customer service contact information, please choose your fuel type.
Contact Natural Gas Customer Service
Contact Florida Public Utilities Natural Gas Customer Service for questions about your FPU account or related programs, help understanding your natural gas bill, and other inquires related to natural gas customer service.
Toll Free Customer Service:
800.427.7712
Email Us
Customer Service Call Center Hours:
Monday – Friday, 7am to 7pm EST
Contact Electric Customer Service
Contact Florida Public Utilities electric Customer Service for questions about your FPU account or related programs, help understanding your electric bill, and other inquires related to electric Customer Service.
Toll Free Customer Service:
800.427.7712
Customer Service Call Center Hours:
Monday – Friday, 7am to 7pm EST
(For Walk-In Customer Service hours, please see “Walk-In Locations” listed below.)
Please Note: Customers are required to bring their bill/invoice to make a walk-in payment.
Walk-In Locations
Northeast Florida Division Customers
780 Amelia Island Parkway
Fernandina Beach, FL 32034
Office Temporarily Closed
Northwest Florida Division Customers
2825 Penn Avenue
Marianna, FL 32448
Office Temporarily Closed
Contact Propane Customer Service
Florida Public Utilities is proud to offer local, convenient propane service! Select a tab below to find contact details for your local propane office.
Walk-In Customer Service:
Not available at this location.
Local Customer Service Call Center
386.668.3201
Monday - Friday, 8am to 5pm EST
Fax: 386.668.2692
Walk-In Customer Service:
780 Amelia Island Parkway
Fernandina Beach, FL 32034
Office Temporarily Closed
Local Customer Service Call Center
904.430.4738
Monday - Friday, 8am to 5pm EST
Fax: 904.277.2435
PO Box 467
Hernando, FL 34441
Local Customer Service Call Center
352.447.2790
Monday - Friday, 8am to 5pm EST
Fax: 352.447.2780
Walk-In Customer Service:
4055 Old Cottondale Road
Marianna, FL 32448
Office Temporarily Closed
Local Customer Service Call Center
850.526.2651
Monday - Friday, 8am - 5pm CDT
Walk-In Customer Service:
873 N W SR 45
Newberry, FL 32669
Office Temporarily Closed
Local Customer Service Call Center
352.472.0046
Monday - Friday, 8am to 5pm EST
Fax: 352.472.0063
Walk-In Customer Service:
802 North Parrott Avenue
Okeechobee, FL 34972
Office Temporarily Closed
Okeechobee Customer Service Call Center
863.763.2115
Monday - Friday, 8am to 5pm EST
Fax: 863.763.8673
Clewiston Customer Service Call Center
863.983.8112
Monday - Friday, 8am to 5pm EST
Fax: 863.983.8772
Walk-In Customer Service:
Not available at this location.
Local Customer Service Call Center
561.838.1814
Monday - Friday, 8am to 5pm EST
Fax: 561.838.1826
Walk-In Customer Service:
Not available at this location.
Local Customer Service Call Center
863.733.7032
Monday - Friday, 8am to 5pm EST
Fax: 863.299.2554
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