Marianna Customer Care Days:
Book Your Appointment Today

In-Person Support. Real Solutions.

Florida Public Utilities is hosting one-on-one, in-person support Customer Care Days for our customers in the Marianna area. Whether you have questions, need help navigating your account or want to explore assistance options, our customer care specialists are here to help.

To make your visit as smooth as possible, we encourage you to reserve your appointment in advance using our online booking tool.

Reserve Your Appointment

Appointments are available during the following dates and times:

Wednesday, March 25, 2026
Thursday, March 26, 2026
8 a.m. to 8 p.m. CDT

Please complete this form and click on “Book Appointment” below to secure your spot.

Event Location

University of Florida UF/IFAS — Jackson County Extension Service
2741 Penn Ave.
Marianna, FL 32448
(Directions)

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Help Is Available

If higher winter electric bills are difficult to manage, Florida Public Utilities offers programs and resources to help support customers experiencing financial hardship.

ENERGY ASSISTANCE PROGRAMS

Energy Assistance Programs

Income eligible households may qualify for assistance through local social service agencies that partner with Florida Public Utilities. Support may include bill payment help, emergency assistance, and community resource referrals.

Call 800.427.7712 to learn about programs available in your area.

Payment Extensions

Need more time to pay your electric bill? Customers may request a payment extension for short term flexibility. All extensions must be requested before the bill due date.

Call 800.427.7712 or submit a request at
fpuc.com.

Low Income Home Energy Assistance Program (LIHEAP)

Some electric customers may qualify for LIHEAP, a federally funded program that helps with home energy costs. Availability and eligibility vary by county.

To apply for LIHEAP funds, visit:
Low-Income Home Energy Assistance Program (LIHEAP).

Budget Billing

Budget Billing helps make monthly bills more predictable by averaging electricity costs throughout the year. Enrollment is free and available to eligible customers in good standing.

Learn more about Budget Billing.

Efficiency 1st Program

The Efficiency 1st Program from Florida Public Utilities offers easy, no-cost ways to save energy and lower monthly bills. Begin with a free Weatherization Kit and qualify for smart home technology upgrades that help you save even more.

WHY IT MATTERS

  • Lower monthly energy bills.
  • Improve comfort year-round.
  • Use smart technology for greater control.
  • Support a cleaner, more efficient energy future.

HOW IT WORKS

  • Take the online pledge and complete a short energy evaluation.
  • Receive a FREE Weatherization Kit filled with easy-to-install items.
  • Confirm installation and unlock your Smart
  • Home Energy Kit — including smart LEDs, a smart thermostat and more.